Rafel - Hello. How can I help you?
Albert - I'd like to return this T-shirt, please.
Rafel - Ok. What's the problem with it?
Albert - Well, I bought it for my cousin but it's too big.
Rafel - Do you want a smaller size.
Albert - There aren't any more. I've already checked.
Rafel - I see. Have you got a recipe?
Albert - Yes, here you are.
Rafel - Thanks. Well, you can choose another one, or I can come in.
Albert - I'll have a refund, please. My cousin can come in and choose something different.
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